Database Administration

Job description

ABOUT THE JOB

Handle complex incident management

Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes

Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, ensuring adherence to SLAs

Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes

Develop and maintain operational procedures to enhance efficiency and minimize service disruptions

Collaborate with technical teams to address product-related service issues and recommend improvements

Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams to implement solutions

Ensure documentation is up to date for all operational processes, incidents, and service management workflows

Proactively identify opportunities for automation and process o...