Full-time
Data Quality Analyst
Posted by Bravissimo Resourcing Inc. • Pasig, Metro Manila, Philippines
About the Role
Career Opportunity: Quality Analyst (Mobility Account)
Job Description:
What you'll do
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback
- Strive to achieve standards for quality and related KPIs are met and initiates improvement actions when necessary
- Facilitates communications, daily meetings, ongoing quality performance reviews, and calibration activities with team
Job Requirements
- Completed at least 2 years in college
- Preferred: College Graduate of CEC, IT or any tech related courses
- At least 1 year QA experience for BPO setup
- Knowledgeable in doing Root Cause Analysis
- Experience handlingblended campaigns (Voice, Chat, Email) is an advantage
Work set-up: Onsite | Ortigas Center, Pasig City
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