About the Role
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
XM Discover helps unlock insights across the entire Customer Listening posts for GSG and non-GSG processes using call and chat transcripts, and survey comments from our customers. Our team is responsible to sends and receive this data from XM Discover. This process includes design and programming of the data pipeline which consist of various use cases.
The **Analyst-Dat...
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Function Description:**
XM Discover helps unlock insights across the entire Customer Listening posts for GSG and non-GSG processes using call and chat transcripts, and survey comments from our customers. Our team is responsible to sends and receive this data from XM Discover. This process includes design and programming of the data pipeline which consist of various use cases.
The **Analyst-Dat...
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