About the Role
Job Profile Summary:
Data Center Technicians are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service.Responsibilities:
On-Site Support
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