Data Center & Network Operations Engineer

Data Center & Network Operations Engineer

Responsibilities include monitoring and supporting data center, network, and application operations, escalating issues to SMEs, and following standard procedures to restore service.

• Monitor computer systems and mission / business critical applications to ensure they function efficiently.
• Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to alerts effectively.
• Monitor Global Application Support System and respond to alerts effectively.
• Communicate with internal IT Engineers over the phone or face-to-face to assist them in escalating issues to SMEs.
• Follow instructions contained in knowledge-based documents when performing service restoration (Level 1).
• Establish and maintain positive trust relationships with customers and with data specialists such as programmers.
• Produce shift status reports to communicate shift operations and is...