Data Center IT Operation Manager

Alibaba Cloud is looking for a Data Center IT Operations Manager to join our team The ideal candidate will possess experience in IT Operations Management within a Data Center environment.
Job responsibilities:
IT Operations & Availability: Lead the end-to-end operation and maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics.
Incident & Risk Management: Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid root cause resolution for critical server and network issues.
Process Standardization: Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance.
Technical Support and Innovation: Introduce and leverage IT tools to automate routine tasks and impro...