Full-time
Data Center IT Manager-Helsinki, Finland
Posted by Alibaba Cloud • Helsinki, Uusimaa, Finland
About the Role
Responsibilities
- IT Operations & Availability: Lead the end-to-end Operation&Maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics.
- Incident & Risk Management: Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid root cause resolution for critical server and network issues.
- Process Standardization: Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance.
- Technical Support and Innovation: Introduce and leverage IT tools to automate routine tasks and improve troubleshooting efficiency. Provide technical guidance to resolve complex onsite hardware or connectivity challenges.
- Leadership & Talent Developme...
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