Full-time
Data Center Global Support Engineer
Posted by Oracle • United Kingdom, United Kingdom, United Kingdom
About the Role
**Job Description**
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
**Responsibilities**
+ Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status
+ Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.
+ Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
+ Provide support and direction for New Region Build and expansion activities, delivering world-class standards.
+ Implement Global Automation Solutions for the Data Center Operations
+ Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively.
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
**Responsibilities**
+ Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status
+ Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.
+ Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
+ Provide support and direction for New Region Build and expansion activities, delivering world-class standards.
+ Implement Global Automation Solutions for the Data Center Operations
+ Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively.
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