Data Analyst

Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.

Essential Functions

• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Provides appropriate turnover of act...