About the Role
Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
Essential Functions
- Monitors the production environment using established tools.
- Responds to job failures/issues and correct problems/issues when possible according to established procedures.
- Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
- Takes appropriate action to ensure that processes are completed according to the schedule provided.
- Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
- Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
- Informs relevant production and user areas of outstanding issues that require further follow-up.
- Provides appropriate turnover of act...
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