Data Analyst

Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
Essential Functions
Monitors the production environment using established tools.
Responds to job failures/issues and correct problems/issues when possible according to established procedures.
Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
Takes appropriate action to ensure that processes are completed according to the schedule provided.
Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
Informs relevant production and user areas of outstanding issues that require further follow-up.
Provides appropriate turnover of activities and environment to the next shift.
Provides shi...