Full-time

Data Analyst II - Customer Experience Analytics

Posted by Experian • Heredia, Heredia Province, Costa Rica

📍 Heredia, Heredia Province 🕒 March 01, 2026

About the Role

Job Description

Experian Consumer Services is looking for a Data Analyst II focusing on user behavior reporting and working with the partners to provide performance updates, applicable insights, and deep-dive analyses. As a Data Analyst II, you will be a vital member of the Data Science and Analytics Team responsible for translating our requirements to data questions, writing complex SQL queries to extract the appropriate data from the data warehouse, compiling and cleansing the information, analyzing the data, providing information/insights to the partners. You will report to the analytics senior manager.

What you'll be doing

  • Extract and analyze data from the warehouse to identify insights, and opportunities to improve product engagement.
  • Maintain Tableau dashboards to meet evolving our needs.
  • Evaluate member activity (engagement, acquisition, retention, revenue) and provide applicable insights to leadership.
  • An...
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