Data Analyst

We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable insights that enhance service delivery and improve client satisfaction.

Key Responsibilities

1. Data Management
   • Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
   • Ensure data integrity and accuracy by identifying and correcting discrepancies.
2. Analysis and Insights
   • Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
   • Conduct root cause analysis on performance gaps and operational inefficiencies.
   • Create predi...