Full-time
Danish Speaking Service Desk Representative
Posted by Cognizant • Budapest, Hungary, Hungary
About the Role
**Danish Speaking Service Desk Representative**
**Job details**
+ Job location **: Budapest,** **_Hungary_** , 9th District, Mill Park office building
+ Role type: permanent
+ Full time employment, 40 hours/week
+ Hybrid work
**Job responsibilities**
+ Resolving IT issues of our clients, act as first point of contact for the customer **_(Level 1 IT support)_**
+ Handling end-user calls and web queries via tools, phone and email
+ Documentation and precise administration, logging of calls on the ticketing tool
+ Delegation of problems which cannot be resolved on first level to the competent Level 2 team
+ Keep the user informed, own and follow-up ongoing cases
+ Maintaining and improving customer satisfaction level
**You are**
+ **_Advanced_** or **_native in Danish language_** and you **_have uppe...
**Job details**
+ Job location **: Budapest,** **_Hungary_** , 9th District, Mill Park office building
+ Role type: permanent
+ Full time employment, 40 hours/week
+ Hybrid work
**Job responsibilities**
+ Resolving IT issues of our clients, act as first point of contact for the customer **_(Level 1 IT support)_**
+ Handling end-user calls and web queries via tools, phone and email
+ Documentation and precise administration, logging of calls on the ticketing tool
+ Delegation of problems which cannot be resolved on first level to the competent Level 2 team
+ Keep the user informed, own and follow-up ongoing cases
+ Maintaining and improving customer satisfaction level
**You are**
+ **_Advanced_** or **_native in Danish language_** and you **_have uppe...
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