About the Role
Job Description
Qualifications
Answer calls promptly and professionally, handling guest inquiries and directing calls appropriately.
Provide information about hotel services and local attractions, taking accurate messages when necessary.
Assist with wake-up calls and coordinate with other departments to fulfill guest needs efficiently.
Maintain updated call records, ensuring confidentiality and accuracy in handling guest information.
Uphold Anantara brand standards in all communications and guest interactions.
Qualifications
- High school diploma or equivalent required
- Experience in hospitality or customer service preferred
- Fluent in English; additional language a plus
- Excellent communication skills and professional phone etiquette
- Ability to multitask in a fast-paced environment
- Basic computer skills; knowledge of hotel syst...
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