Full-time

CX Strategy & Operations Lead

Posted by DiDi Global • Mexico, Ciudad de México, Mexico

📍 Mexico, Ciudad de México 🕒 March 03, 2026

About the Role

A leading mobility technology platform is seeking a strategic leader with a passion for customer experience to drive customer-centric initiatives. This role involves creating CX strategies, leading teams to deliver exceptional service, and collaborating with local business units to enhance the customer journey. Candidates should possess strong leadership skills, a proactive approach, and a relevant Bachelor's degree. Proficiency in English is required, along with experience in fast-paced, high-volume environments.
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