Full Time

CX Specialist

Posted by Brooklyn Bedding • Abu Dhabi, Abu Dhabi, United Arab Emirates

📍 Abu Dhabi, Abu Dhabi 🕒 March 01, 2026

About the Role

Schedule: Thursday - Monday, 11 am - 7:30 pm EST 

Location: Phoenix, AZ, Remote

Role & Responsibilities:

You're a customer-focused, detail-oriented professional with a knack for finding solutions. You’re passionate about helping customers get what they need as easily as possible and enjoy explaining things in a clear, helpful way. You’re also a strong communicator, and you work well in a remote, self-managed environment.

In this role, you’ll make key decisions, solve problems, and create an exceptional customer experience. You'll need to:

  • Act as a product expert and stay open to learning all about our business, products, and services.
  • Engage with customers via live chat, email, and phone, helping them understand our personalization technology and product options.
  • Deliver fast, knowledgeable, and “best-in-class” service to ensure a seamless experience from order placement to delivery.
  • Process order updates, m...
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