CX Eater Senior Program Manager

About the Role

At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program Manager you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in the Delivery Business across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.). You will have a deep understanding of the goals of the business and seek to be a key ally to the Ops teams.

You will take a data driven approach to identify customer pain points and collaborate with the Operations, Product and CommOps teams to create new processes, or improve existing ones that detract from the customer experience.

We are looking for a fierce customer advocate who is an excellent relationship builder, project manager, and process optimizer.

What the Candidate Will Do

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