Customer Value Creation Manager

< Main duties and responsibilities >
Customer Value Creation Management

The CVC approach purpose is to implement the Group’s strategic objective to switch from a Tax Free processing provider position to a strategic partner for retailers, leveraging all the internal assets developed over the last years by the Group (data, marketing services, customer experience…), last innovations and a network of external partners. There is Tax Free Shopping regulation change in 2026 in Japan, and mission is to gain the new merchants, and retain the existing client with CVC approach, mainly focusing on Japan local merchants.

To reach this objective, the CVC manager works closely with the sales team to build a high touch and consultative approach with Global Blue clients. To build CVC approach, Business Analyst in CVC team supports CVC manager.

The Customer Value creation management will consist in supporting the sales team in the value creation process with prospects ...