Customer Technical Support

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We are hiring a Customer Technical Support to support a field‑service and workflow SaaS platform serving service‑based businesses. This full‑time remote role is in a fast‑paced, product‑driven SaaS environment. The ideal candidate is technically sharp, detail‑oriented, calm under pressure, and highly professional, with hands‑on experience supporting web‑based applications and GoHighLevel users. The role goes beyond basic support: you will learn the platform in depth, assist customers with setup, and troubleshoot real technical and usage issues across workflows, automations, and integrations.

Key Responsibilities

• Learn the platform thoroughly, including features, workflows, integrations, and limitations
• Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage
• Guide users through account setup &...