Customer Technical Support Specialist

Technical Support Specialist– Service Control Hub

The Technical Support Specialist acts as the first technical contact point for customers and supports both field service teams and internal stakeholders. They provide efficient and high-quality remote technical support to customers operating MECATHERM and ABI equipment, ensuring fast issue resolution, minimizing downtime, and contributing to customer satisfaction.

Primary Responsibilities

Ensure the performance and continuous evolution of the ControlHub:
• Contribute to the establishment of alert-handling procedures: classification, response, documentation, and escalation
•Implement Customer reports on the health of connected lines
• Contribute to the evolution of the MyMecatherm tool (ergonomics, features, etc.)
• Assume the role of MyMecatherm Key User
•&...