Customer Technical Support Engineer

Location: Remote (Philippines)
Working Hours: Weekdays & Weekends, 8:00 PM - 08:00 AM (GMT+11) - roster basis (6-8 hours per shift)
Join a Fintech Shaping the Future of AI-Powered Payments
Hello Clever is a global AI-powered payments and loyalty platform reshaping how businesses grow through real-time payments, rewards, and AI-driven intelligence. As we expand, we're building a stronger after-hours support function and seeking quick-thinking, proactive, and highly communicative Customer Technical Support Engineers to keep our merchants supported 24/7.
What You'll Do
As a Customer Technical Support Engineer, you'll ensure our merchants receive uninterrupted, high-quality operational and technical support.
Support Merchant Operations: Provide transactional and after-go-live support for all customers.
Be the Technical Bridge: Communicate clearly with both customers and internal teams to translate technical issues into actionable steps and escalating appropriately.
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