Customer Technical Service Engineer
Posted by Asia Select • Santa Rosa, Calabarzon, Philippines
About the Role
Job Description
KEY RESPONSIBILITIES
You will:
Support Sales teams during customer visits by representing and enforcing the WCEA Total System Approach and delivering technical expertise on closure systems.
Independently consult with customers and the sales force to recommend optimized closure systems, capping solutions, and processing conditions aligned with AWCEA standards.
Manage the Customer Service function, including directing and supervising Service Engineers to ensure high-quality service delivery and customer satisfaction.
Lead and support customer complaint handling, including technical investigation, root cause analysis, and implementation of corrective and preventive actions.
Initiate and prepare leasing and sales quotations and contracts for sealing equipment, peripherals, and s...
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