Customer Team Leader

MAJOR FUNCTIONS

• Supervise the Ordering Team on the timely and accurate processing of customer orders including initial stocks.
• Actively attends to customers' complaints and provide efficient resolution that will satisfy both the customer and the Management.
• Assist in receiving and processing of customer orders.
• Ensure 100% payment of all orders.
• Monitor and analyze data to increase business operations efficiency and attain the departmental KPIs.
• Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure logistical activities.
• Assist and supports the Operation Manager towards the achievement of departmental and corporate medium to long-term goals and objectives.
• Perform tasks that may be assigned from time-to-time.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree in Business Administratio...