Customer Support/Ops Coordinator 1

Accountabilities/Responsibilities:

• Manage cases and orders queue.
• Handle user and account management–related cases
• Fulfill account manager renewals for Data Services products
• Manage business unit established sla's.

Key Skills Required:

• Strong communication and customer‑service skills
• Ability to manage cases or tasks with accuracy and attention to detail
• Familiarity with CRM or support systems (e.g., Salesforce, Zendesk)
• Good time‑management and organizational skills
• Basic data entry and reporting abilities
• Problem‑solving and decision‑making skills
• Ability to work collaboratively across teams
• Adaptability in a fast‑paced environment
• Process‑oriented mindset and ability to follow established workflows
• Comfort using productivity tools (Excel, Outlook, Teams)
• Ability to prioritize tasks and manage competing deadlines ...