Customer Support Trainer

Roles & Responsibilities

Training Design & Curriculum Development

• Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.
• Build role-based learning paths tailored to audiences such as technical implementation engineers, account managers, and client solution teams.
• Translate complex technical documentation – including API references, SDK guides, and platform architecture diagrams – into accessible, engaging instructional content.
• Maintain and continuously update training content to reflect platform releases, new features, and evolving ad tech industry standards.

Technical Instruction & Facilitation

• Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversio...