About the Role
**We’re hiring!**
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
**Overview**
The Team Lead/SME is responsible for managing day‑to‑day contact center operations and leading a team of associates supporting inbound and outbound voice, chat, and email interactions. The role ensures consistent delivery of SLA, quality, and productivity targets while driving people development, compliance, and continuous improvement in alignment with Cognizant standards.
**Key responsibilities**
· • Lead, coach, and supervise agents handling voice, chat, and email contacts.
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
**Overview**
The Team Lead/SME is responsible for managing day‑to‑day contact center operations and leading a team of associates supporting inbound and outbound voice, chat, and email interactions. The role ensures consistent delivery of SLA, quality, and productivity targets while driving people development, compliance, and continuous improvement in alignment with Cognizant standards.
**Key responsibilities**
· • Lead, coach, and supervise agents handling voice, chat, and email contacts.
Ready to Apply?
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