About the Role
Job Title : Customer Support - Trainee (SaaS)
Department : Customer Support & Success Team
Location : On Site Kolkata or Remote
Job Summary
We are looking for a Customer Support - Trainee who will be responsible for customer software adoption and support
Key Responsibility Areas
1. Client Support:
Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.
Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.
Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.
Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navig...
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