Customer Support Team Lead

**Job Description**
**Lead with purpose. Support with expertise. Improve lives through meaningful work.**
As a **Customer Support Team Lead – North LATAM** , you will play a key role in delivering exceptional customer support while leading the day-to-day coordination of a team of Remote Service Engineers across the region.
This position combines technical expertise, customer focus, and people leadership. You will be responsible for ensuring high-quality service delivery, supporting complex customer escalations, coaching team members, and driving operational excellence across support activities. Working closely with customers and cross-functional teams, you will help ensure healthcare technologies remain available and performing at their best—ultimately contributing to better patient care.
**Your Role**
In this role, you will:
+ Lead and coordinate a team of Remote Service Engineers supporting customers across North LATAM.
+ Provide advanced remote technical support...