CUSTOMER SUPPORT SYSTEMS ENGINEER

JOB RESPONSIBILITIES:

• Snag list technical clearance upon System Project delivery to the client, until project close
• Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs
• Laise with Project manager for the missing Hardware,
• Minor configuration correction shall be done at site, and for major coordinate with Engineering team
• Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets
• Responsible for customer support in all DCS related issues towards external and internal customers
• Business opportunities creation from installed base
• Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
• Hands on experience of DCS systems configurations, database creation, testing & commissioning
• Functional knowledge and ex...