Customer Support Supervisor at Toromont Cat

Lead the customer support team at Toromont Cat in Geraldton, ON, ensuring operational excellence. This full-time role focuses on service delivery and team development in a safety-first environment.
As a Customer Support Supervisor, you will oversee operations while motivating your team to achieve performance goals. With your experience in operations management, you will directly engage with customers and resolve inquiries to maintain loyalty. You will also handle reporting, strategic planning, and contribute to safety initiatives.
Key Responsibilities:
• Model safety and health behaviors in line with policies
• Motivate and develop Technicians to meet objectives
• Resolve customer inquiries and supplier issues promptly
• Generate monthly maintenance and performance reports
• Lead strategic planning initiatives and discussions
Requirements:
• Minimum post-secondary education required
• 3-5 years of operations management experience
• Strong problem-solvin...