Customer Support Specialist

*Fully Remote across LATAM must work across EST hours*

Hi, we’re Search Atlas! We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

We're looking for a Customer Support Tier 1 who genuinely loves helping people solve problems. You're the type who doesn't just answer questions because you care about getting people unstuck and helping them succeed.

Who You Are

You thrive when:

• A frustrated customer leaves the conversation happy because you turned things around
• Something breaks and you get to play detective to figure out what went wrong
• You're learning new tools on the fly and picking things up fast
• You're chatting with customers all day, it gives you energy, not drains it

What you bring:

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