Full-time

Customer Support Specialist with German

Posted by SIX • Warsaw, Masovian Voivodeship, Poland

📍 Warsaw, Masovian Voivodeship 🕒 March 03, 2026

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About the Role

What You Will Do
Single point of contact for all enquiries regarding various payment services in Switzerland (e.g. eBill, direct debit, QR invoices, debit and mobile services, etc.)

Competent and high-quality troubleshooting by telephone and ticketing tool (JIRA Service Desk) in all national languages. Coordination with other support levels as well as internal and external stakeholders

Ongoing maintenance of contact databases

Cross-functional collaboration with IT, product management, sales, etc. for the continuous development of our products

Knowledge of the product portfolio and ongoing updating of knowledge about existing and planned services in order to provide competent, friendly and efficient advice to our partners
What You Bring 
You have completed basic technical training (or comparable training), preferably in IT, and have a strong technical understanding; basic knowledge of payment...
                

Job Details

Location Warsaw, Masovian Voivodeship
Job Type Full-time
Category Information and Record Clerks
Posted March 03, 2026
Deadline April 12, 2026

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