Customer Support Specialist

Company:

Our client is a leading provider of org chart automation and workforce planning software that empowers HR professionals and the people leaders they support. To support our fast-growing team, we are hiring a Software Support Specialist who enjoys solving problems, helping customers succeed, and working closely with a team that cares deeply about the product and the people who use it.

In this role, you will work directly with customers to help them get the most value out of our client’s SaaS platform. You will troubleshoot issues, guide users through configuration and best practices, and partner with internal teams to improve both the product and the customer experience.

This is a hands-on role in a collaborative team where curiosity, ownership, and a growth mindset are valued. If you enjoy technology, learning new systems, and turning complex problems into clear solutions for customers, you will thrive here.

Key Responsibilit...