Customer Support Specialist

• Full-time Employment
• 100% Remote, Philippines
• AU Timezone and public holidays

The Client

Australia's largest marketplace for booking driving lessons. Launched in 2018, the platform enables learners to find, compare and book driving instructors online, and provides an end-to-end solution for over 1100 active driving instructors to manage and grow their businesses. Proud South Australian success story, facilitating over 25,000 bookings per month, but we're only getting started.

The Role

You will play a key role in supporting - working with both learner drivers and driving instructors (independent business owners). You will be responsible for delivering high-quality service across multiple communication channels, including phone, SMS, email, and messaging.

The Responsibilities:

Customer Support

• Provide high-quality support via phone, email, and messaging in a high-volume, fast-paced environment.