Customer Support Specialist

At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.

Responsibilities

• You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers.
• You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow‑up to make sure the issue is resolved. The whole enchilada.
• You’ll be a compliance expert - making sure our customers are responsible texters.
• Participate in writing excellent help documentation—both for internal use and for our customers
• Escalate bugs to our customer ...