Customer Support Specialist (Non-Voice)

NeoWork is seeking a Customer Support Specialist (Non-Voice) to support a fast-growing, design-driven consumer brand in the home air-care industry. This role focuses on delivering high-quality customer support through email and live chat for multi-SKU hardware products including window AC units, purifiers, fans, and filters.

You will manage troubleshooting workflows, warranty and replacement processes, and logistics coordination while working inside Gorgias and collaborating with internal CX teams and AI-assisted tools. This role requires strong written communication skills, structured problem-solving, and the ability to stay calm and precise during seasonal demand spikes.

The ideal candidate is operationally strong, technically curious, and comfortable working in a fast-paced eCommerce environment where accuracy and customer empathy are equally important.

Responsibilities

• Manage inbound customer inquiries via email and live chat using Gorg...