About the Role
About the Company
We are a leading organization in the banking sector, committed to providing exceptional customer service and innovative banking solutions. Our mission is to enhance customer experiences through dedicated support and a culture of inclusivity and teamwork.
About the Role
The Customer Support – Voice Process position is crucial for ensuring customer satisfaction and maintaining service quality. The role involves handling customer interactions and providing accurate information regarding banking products and services.
Responsibilities
Handle inbound and outbound customer calls professionally.
Provide accurate information regarding banking products and services.
Resolve customer queries and complaints efficiently.
Maintain high levels of customer satisfaction and service quality.
Update and maintain customer records in the system.
Meet performance metrics such as call quality, TAT, and productivity targets.
Qualifications
Graduation (Man...
We are a leading organization in the banking sector, committed to providing exceptional customer service and innovative banking solutions. Our mission is to enhance customer experiences through dedicated support and a culture of inclusivity and teamwork.
About the Role
The Customer Support – Voice Process position is crucial for ensuring customer satisfaction and maintaining service quality. The role involves handling customer interactions and providing accurate information regarding banking products and services.
Responsibilities
Handle inbound and outbound customer calls professionally.
Provide accurate information regarding banking products and services.
Resolve customer queries and complaints efficiently.
Maintain high levels of customer satisfaction and service quality.
Update and maintain customer records in the system.
Meet performance metrics such as call quality, TAT, and productivity targets.
Qualifications
Graduation (Man...
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