Customer Support Specialist

As a Customer Support Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained. We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.

What you will be doing

• Respond to client calls in a professional manner, providing appropriate solutions and advice
• Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
• Ensuring Service Quality levels are maintained and adhered to
• Ensuring all issues are handled in a timely manner
• Reviewing outstanding issues, ensuring clients are kept informed of progress
• Attending relevant Epicor product training cours...