Customer Support Specialist

Role: Customer Support Executive (International Chat)

We are seeking an experienced Chat Support Specialist to join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations.

Core Responsibilities

• Expert Query Resolution: Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks.
• Complex Troubleshooting: Navigate multiple systems and internal databases to resolve escalated customer issues efficiently.
• Process Excellence: Maintain a 100% accuracy rate in CRM logging and follow-up documentation.

Candidate Profile

• Experience: Minimum 1+ year of experience in an International Chat/Email process (Mand...