Customer Support Specialist

Hi,

The Customer Support Executive will be responsible for assisting customers with queries, providing accurate information, resolving issues, and ensuring a smooth and positive customer experience across calls, emails, or chat.

Key Responsibilities

• Handle customer queries via calls, emails, chat, or tickets.
• Provide accurate information about products, services, and processes.
• Resolve customer issues with professionalism and empathy.
• Maintain and update customer interaction records in CRM tools.
• Follow escalation processes for unresolved or complex issues.

Required Skills & Qualifications

• Excellent verbal & written communication skills.
• Strong listening and problem‑solving abilities.
• Basic computer literacy (MS Office, CRM usage preferred).
• Customer‑centric attitude with patience and empathy.
• Abilit...