Customer Support Specialist (E-commerce)

Company Description

About Nanobag

Nanobag creates ultralight, packable bags designed for everyday convenience. We are a fast-growing DTC brand serving customers across the US, EU, and beyond. Our mission is simple: “Make the most practical bags in the world”

Role Overview

We are looking for a Customer Support Specialist to deliver fast, thoughtful, and solution-oriented support across all customer touchpoints. You’ll be the frontline of the brand, turning issues into positive experiences and helping maintain Nanobag’s high customer satisfaction standards.

This role is ideal for someone who is detail-oriented, empathetic, and thrives in a fast-paced e-commerce environment.

Key Responsibilities:

Customer Communication:

• Respond to customer inquiries via email, chat, and social channels
• Maintain a friendly, clear, and brand-consistent t...