Customer Support Specialist – D2C
Posted by Smart Outsourcing Solution • Maynila, Metro Manila, Philippines
About the Role
Customer Support Specialist – D2C (Shopify)
Support Channels: Email | Chat | Limited Calls
Markets Supported: US & Europe
Shifts : Predecided / Flexible
Engagement Type: Part-Time / Full-Time
This role supports D2C customers across multiple touchpoints and requires strong written communication skills, hands-on platform familiarity, and ownership of customer issue resolution.
Mandatory Requirements:
● Hands-on experience with Shopify. Experience using the Shopify admin panel for daily support operations such as order management, customer lookups, refunds, returns, and basic issue investigation.
● Experience with a helpdesk platform (Gorgias / Zendesk / Tidio / Salesforce or
similar)Ability to work within ticketing systems, manage queues, follow workflows, use
macros, and update ticket statuses accurately.
● Strong written English communication skills. Ability to communicate clearly, professionally, and empat...
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