Customer Support Specialist

We are seeking two full-time Customer Support Specialists with 1+ years of experience performing L1 and/or L2 product support for software solutions. The ideal candidate will have prior customer support experience in an IT or SaaS (Software as a Service) setting and have a technology-oriented degree in Computer Science, MIS, or relevant experience. Additionally, the best candidates will be comfortable quickly becoming product champions who can answer product-related questions, investigate and resolve issues, document enhancement requests, and empathize/de-escalate frustrated end-user situations. Ultimately, this job's goal is to provide a positive customer experience and enhance relationships between customers and the company.

There are two positions being filled at this time: one is a day shift position and the other is a night shift position. The day shift is 7 am to 7 pm and the night shift is 7 pm to 7 am. All shift schedules alternate such that one week...