About the Role
Become a pivotal part of Staples Canada as a Bilingual Customer Support Specialist in Hamilton, Ontario. Experience a dynamic retail environment while delivering vital government services through ServiceOntario.
As a Customer Support Specialist, your role will focus on enhancing the customer experience by assisting with government transactions. You will need to be attentive, ensuring inquiries are addressed, and escalate issues when necessary, all while promoting a positive store atmosphere.
Key Responsibilities:
• Deliver consistent and respectful service to customers
• Clearly communicate eligibility and assist with service details
• Warm-transfer customers to the necessary departments
• Maintain brand standards in the ServiceOntario lobby
• Collaborate with team members during training sessions
Requirements:
• Bilingual proficiency in English and French is required
• 1-2 years of customer service experience
• Ability to multitask in a busy retail set...
As a Customer Support Specialist, your role will focus on enhancing the customer experience by assisting with government transactions. You will need to be attentive, ensuring inquiries are addressed, and escalate issues when necessary, all while promoting a positive store atmosphere.
Key Responsibilities:
• Deliver consistent and respectful service to customers
• Clearly communicate eligibility and assist with service details
• Warm-transfer customers to the necessary departments
• Maintain brand standards in the ServiceOntario lobby
• Collaborate with team members during training sessions
Requirements:
• Bilingual proficiency in English and French is required
• 1-2 years of customer service experience
• Ability to multitask in a busy retail set...
Ready to Apply?
Submit your application today and take the next step in your career journey with Staples.
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