Full-time
Customer Support Specialist
Posted by Movate Technologies Services Limited • Barranquilla, Atlántico, Colombia
About the Role
Job title : Customer Support Specialist
Location : Barranquilla, Colombia
Experience : 1-2 years
Education Qualification: Bachelor’s Degree
Roles and Responsibilities:
- Leverage product knowledge and customer service skills to answer casework from Customers.
- Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
- Conduct procedures to escalate and coordinate the customer response in accordance with values.
- Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.
Required Skills & Desired Skills:
- English Language with B2/B2+
- 1 year of experience in a customer ...
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