Full-time

Customer Support Specialist

Posted by Velenosi&Meredith • Melaka, Malacca, Malaysia

📍 Melaka, Malacca 🕒 June 08, 2026

About the Role

Customer Success Specialist (Local) – Cantonese | Banking Sector | Kuala Lumpur (GTower)
Up to RM4000 + Language Allowance | 24/7 Rotational Shift | Onsite | ASAP Start

We are currently hiring a Cantonese-speaking Customer Success Specialist to join a leading banking support environment based in Kuala Lumpur (GTower).

This role is ideal for individuals who are passionate about customer service, problem-solving, and supporting clients in a structured financial services environment.

Key Responsibilities:

  • Educate customers on self-service banking options and digital channels

  • Conduct callback verification for transactions and request supporting documents when needed

  • Identify customer needs, analyse issues, and provide appropriate solutions

  • Perform KYC-rela...

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