Full time

Customer Support Representive, Kolkata

Posted by Startek • Kolkata, West Bengal, India

📍 Kolkata, West Bengal 🕒 March 01, 2026

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About the Role

The Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

 
Experience – Fresher or any experience
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare co...
                

Job Details

Location Kolkata, West Bengal
Job Type Full time
Category Information and Record Clerks
Posted March 01, 2026
Deadline April 10, 2026

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