Customer Support Representative

We are currently hiring on behalf of our client located in Windsor, ON for a Customer Support Representative to support billing, account management, and customer inquiries. This is a temporary ongoing opportunity, offering a great chance to gain valuable experience in a structured and fast-paced customer service environment.

Main Responsibilities:

• Handle customer inquiries related to billing, arrears, and account management, providing clear solutions and guidance on payment options and available programs
  
• Manage account setups, terminations, and updates with accurate data entry and recordkeeping
  
• Schedule and coordinate appointments for water services and meter-related operations
  
• Investigate and resolve billing errors, analyze customer accounts, and ensure compliance with company and regulatory standards
  
• Reconcile collection accounts, allocate payments, and audit records for acc...