Customer Support Representative

Overview

Punt is an innovative social casino platform on a fast growth trajectory. As we scale, we are seeking a Customer Support Representative to establish and lead customer support strategies, build cohesive workflows, and drive our team to deliver world-class customer service.

This role is pivotal in structuring and scaling our customer support processes while ensuring operational excellence, team alignment, and the implementation of best practices. The ideal candidate will be a strategic leader with a deep foundation in customer support and the ability to build processes from the ground up.

Who we are looking for

• Punt is seeking a Customer Support Representative to assist our customers with technical problems and assistance when using our products and services.
• Customer Support Representative responsibilities include resolving customer queries, recommending solutions and guiding product users through features and function...