Customer Support Representative (Remote, Philippines)

Customer Support Representative (Remote, Philippines)

Remote - Philippines

Please note that local residency in the Philippines is required for this specific role. We are only able to hire candidates currently residing in the Philippines. We do not offer visa sponsorship or remote contracts for candidates living outside of the Philippines.

About the role

Newsela is looking to hire a Contract Remote Tier 1 Customer Support Representative to join our Customer Experience Department based out of the Philippines.

Why you’ll love this role

• As a Tier 1 CSR, you will build meaningful connections by handling customer interactions across chat and email with professionalism and empathy.
• You’ll be the voice of our brand, making a direct impact on customer satisfaction while honing your communication and problem solving skills.

Responsibilities

• Problem Solving & Case Resolution: In this role, you’...